1. Introduction

Welcome to PetalAesthethics (“we”, “us”, “our”). These Terms and Conditions govern your access to and use of our website and services, including aesthetic treatments such as lift & sculpt facial treatments, hydration & glow therapies, advanced skin correction, and signature facial rituals.

By accessing our website or booking a service, you agree to be bound by these Terms and Conditions. If you do not agree, please refrain from using our services.

2. Eligibility

• You are at least 18 years old, or have parental/guardian consent
• You are legally capable of entering into binding agreements
• The information you provide is accurate and complete

3. Services

We provide non-invasive aesthetic and skincare treatments. All services:

• Are subject to availability
• May vary depending on individual skin condition and consultation outcomes
• Do not guarantee specific results, as outcomes differ per individual

We reserve the right to modify, suspend, or discontinue any service without prior notice.

4. Bookings and Appointments

• Appointments must be scheduled via our website or approved communication channels
• A confirmation will be provided upon successful booking
• We reserve the right to reschedule or cancel appointments due to unforeseen circumstances

Clients are encouraged to arrive on time. Late arrivals may result in shortened treatment time or rescheduling.

5. Payments

• All prices are listed in Japanese Yen (¥), United States Dollars ($) and Hong Kong Dollars (HK$) and are subject to change without notice
• Payment may be required in full or partially at the time of booking
• We accept payment methods as indicated on the website

Failure to complete payment may result in cancellation of your booking.

6. Cancellation and No-Show Policy

• Cancellations or rescheduling must be made at least 48 hours in advance.
• Late cancellations or no-shows may result in:
  • Forfeiture of deposit
  • Full or partial charge of the booked service

7. Refund Policy

• Payments for services are generally non-refundable
• Refunds may be considered only in exceptional circumstances at our sole discretion

8. Health and Medical Disclaimer

• You must disclose all relevant medical conditions, allergies, or skin sensitivities prior to treatment
• Our treatments are not medical procedures and do not replace professional medical advice
• We are not liable for adverse reactions if full disclosure was not provided

We reserve the right to refuse treatment if deemed unsuitable for your condition.

9. Results Disclaimer

• Vary depending on individual skin type, lifestyle, and adherence to aftercare
• Are not guaranteed

Before-and-after images (if any) are for illustrative purposes only.

10. Client Conduct

• Displays inappropriate, abusive, or disruptive behaviour
• Fails to comply with safety or hygiene standards

11. Intellectual Property

All content on this website (text, images, branding, logos) is owned by or licensed to us and is protected by applicable intellectual property laws.

You may not reproduce, distribute, or use any content without prior written consent.

12. Limitation of Liability

• We shall not be liable for any indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount paid for the service in question

13. Privacy

Your use of our website is also governed by our Privacy Policy.

14. Amendments

We reserve the right to update or modify these Terms and Conditions at any time.

15. Governing Law

These Terms and Conditions shall be governed by the laws of Hong Kong.

16. Contact Information

If you have any questions, please contact us at: booking@petalaesthethics.com