1. Overview

At PetalAesthethics, we provide aesthetic and skincare services including lift & sculpt facial treatments, hydration & glow therapies, advanced skin correction, and signature facial rituals.

Due to the nature of our services, all payments are generally non-refundable, except under specific circumstances outlined below.

2. No Refunds for Completed Services

• Once a service has been fully performed, no refunds will be issued
• Results may vary from person to person and are not guarantee

3. Deposits and Advance Payments

• Deposits made to secure appointments are non-refundable.
• Deposits may be:
  • Transferred to a new appointment if rescheduled within the allowed notice period
  • Forfeited in cases of late cancellation or no-show

4. Cancellation and Refund Eligibility

Refunds may only be considered in the following situations:

• The appointment is cancelled within the permitted notice period and no rescheduling is requested
• The service cannot be provided by us due to unforeseen circumstances
• A duplicate or erroneous payment was made

All eligible refunds are subject to management approval.

5. Medical or Skin Reactions

• Clients are required to disclose all relevant medical and skin conditions prior to treatment
• We are not liable for adverse reactions where full disclosure was not provided
• Refunds will not be issued based on dissatisfaction with results or reactions, unless determined to be due to negligence

6. Service Unsuitability

• If a treatment is deemed unsuitable during consultation (before the service is performed), we may:
  • Recommend an alternative service, or
  • Offer a credit or refund at our discretion

7. Refund Process

• Approved refunds will be processed within 7–14 business days
• Refunds will be issued via the original payment method unless otherwise agreed
• Processing times may vary depending on your payment provider

8. Late Arrivals and No-Shows

• Clients who arrive late may have their session shortened or cancelled
• No refunds will be issued for missed appointments or no-shows

9. Changes to This Policy

We reserve the right to amend this Refund Policy at any time that will take effect immediately.

10. Contact Us

For refund-related inquiries, please contact us: booking@petalaesthethics.com