1. Introduction

Welcome to PetalAesthethics (“we”, “us”, “our”). We are committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book our aesthetic services, including lift & sculpt facial treatments, hydration & glow therapies, advanced skin correction, and signature facial rituals.

By using our website or services, you agree to the terms of this Privacy Policy.

2. Personal Data We Collect

We may collect and process the following types of personal data:

a. Personal Identification Information

• · Full name
• · Email address
• · Phone number
• · Date of birth

b. Appointment & Service Information

• · Booking details
• · Treatment history
• · Preferences and feedback

c. Health-Related Information

• · Skin conditions
• · Allergies
• · Medical disclosures relevant to treatments

d. Payment Information

• · Billing details (processed securely via third-party payment providers; we do not store full payment card details)

e. Technical Data

• · IP address
• · Browser type and device information
• · Website usage data (via cookies)

3. How We Use Your Information

We use your data to:

• · Process and manage bookings and appointments
• · Provide personalized treatment recommendations
• · Communicate confirmations, reminders, and updates
• · Improve our services and customer experience
• · Process payments securely
• · Comply with legal and regulatory requirements

4. Health Information Disclaimer

Any health-related information you provide is used strictly for:

• · Ensuring treatments are safe and suitable for you
• · Customizing services to your needs

This information is treated with strict confidentiality.

5. Sharing of Information

We do not sell or rent your personal data.

We may share your data with:

• · Service providers (e.g., payment processors, booking systems)
• · Professional staff performing your treatments
• · Legal authorities, if required by law

All third parties are required to protect your data.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• · Secure servers and encryption
• · Restricted access to sensitive information
• · Regular system monitoring

However, no online system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to:

• · Fulfil the purposes outlined in this policy
• · Comply with legal, tax, or regulatory requirements

8. Your Rights

Depending on applicable laws, you may have the right to:

• · Access your personal data
• · Correct inaccurate information
• · Request deletion of your data
• · Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

9. Cookies and Tracking Technologies

Our website uses cookies to:

• · Enhance user experience
• · Analyse website traffic
• · Remember your preferences

You may disable cookies through your browser settings, but some features may not function properly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us: booking@petalaesthethics.com